Reputation marketing involves constantly monitoring the web for feedback information or any reference to anything related to the client-company, and minimizing the effects of negative publicity. While the internet is an amazing platform for connecting consumers with businesses, it is all too easy for false information, slander, and other unnecessary data to rise to the top of search engine results pages.
With the generation of more positive reviews and information, the negative news are pushed down the pile of organic searches. It is vital that companies actively monitor and maintain their social media accounts so that they can stay connected with their customers. In this way, businesses can address complaints directly, turning a potentially damaging situation into a corrective and positive one.
It is the squeaky wheel that gets the most attention, and this is why all companies must be proactive in protecting their online presence from disinformation.